Technical support
Our qualified control room trainers have a practical understanding of central station operations and considerable knowledge and expertise in all aspects of security monitoring software.
Our service is ISO:9001 accredited, cost-effective and responsive
Managing a control room is about maintaining a constant state of readiness. This depends on the alertness and experience of your operators and using the most up-to-date technology to support their tasks.
As technology becomes more complex, a continuously increasing knowledge base is needed. No matter how robust a system is, there are always external factors creating issues which need to be resolved quickly and effectively.
These comprise active and reactive elements, including –
- Office hours help desk and field support
- Emergency technical telephone response
- Preventative maintenance
- Spare parts as required, labour and travelling time
- Technical investigations
- Software fixes and up-dates
- Remote support
- Catastrophic failure recovery
If you would like to learn how GeminiSense Technical Support can serve you better and save you money, please email our customer support and technical centre:
Training
Effective training leads to higher user engagement with the system and fewer day-to-day operational problems. Our alarm and CCTV operator training courses provide detailed classroom instruction in everything from basic alarm and event handling to high level system management and administration.
Our qualified control room trainers have a practical understanding of central station operations and considerable knowledge and expertise in all aspects of security monitoring software.
Highest standards of training
Our courses are run in accordance with our ISO9001 Quality Management System. They are mapped to the National Occupational Standards for Remote Monitoring Operations and are externally accredited by Skills for Security, the security industry training lead body.
Courses
Who should attend?
Operators, control room supervisors, system administrators and managers who require an operational perspective of the system.
Course outline
This operator training core module focusses on practical application of GeminiSense’s core processes for alarm handling and incident management, with an emphasis on relevant knowledge and skills specified in the NOS for remote monitoring; hands-on exercises and interactive discussion.
The course is available as a half-day intensive or a one-day practitioner version. The one-day course is highly recommended for all operators. The additional time allows for more practical exercises and scenarios.
Delegates who successfully complete the training will receive a certificate, endorsed by Skills for Security.
Course Topics
► Logging in/out and security aspects
► Gemini desktop familiarisation
► Alarm queue, layout and operations
► Alarm handling in detail, including various scenarios
► Customer search and introduction to customer records
► Customer activity logs and reports*
► Engineer on test
*This course does not cover management reporting in any detail as this is included in the System Administration course.
To book this course, or for more information, please call us on CONTACT DETAILS
Who should attend?
Control room supervisors, system administrators and managers who require an operational perspective of the system.
Course outline
This course extends the practical skills learned in the GeminiSense Operator Training (core module), with a focus on responding to and proactively managing CCTV incidents as well as undertaking related tasks such as CCTV guard tours. The course also refreshes key aspects of relevant regulations that impact the role of the CCTV operator.
The course is available as a half-day intensive session for those who are already involved in CCTV operations, or as a one-day module for newcomers.
Delegates who successfully complete the training will receive a certificate, endorsed by Skills for Security.
Course Topics
► Logging in/out and security aspects
► Working with the GeminiSense MultiView display system
► Working with live CCTV
► Handling CCTV Alarms using a range of system features
► Searching and displaying events on the GeminiSense timeline
► Making CCTV recordings and exporting video clips
► Locating historical CCTV events using the customer logs
► Conducting CCTV guard tours
To book this course, or for more information, please call us on CONTACT DETAILS
Who should attend?
System administrators, control room supervisors and managers who have a responsibility for the operational administration of the system.
Attendance on the relevant operator modules is highly recommended as a pre-requisite to this course although an operator overview is included at the beginning.
Course outline
This non-technical course is essential for members of staff who will be responsible for managing the overall operation of the system and the GeminiSense database. Diligent operational administration is essential to best performance of the system and consistent service level conformance.
This is a two-day course and a certificate of completion will be provided to course delegates.
Course Topics
► Operator’s overview of system operation
► Understanding the main applications and components of the system
► Planning your database preparation task and collecting the data*
► Adding users and creating user and group permission profiles
► Building the customer and third party database using the tools available in GeminiSense*
► Customer records A-Z, covering all major functions
► Customer record building and testing workflows*
► Management reports, using the built in reporting service
► Aligning to best practice and motivating staff to use the system optimally
*This element is covered even if your initial database is being migrated from a legacy system – the knowledge is relevant to ongoing database administration.
Support – 01621 814 491
Support(out of office hours)- 01621 814 488
Bold Communications Limited, 27 Old Gloucester Street, Holborn, London, WC1N 3AX
info@gemini-sense.com
